Returns & Exchanges

At Ichiban Mart, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into your Ichiban Mart account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5 to 10 business days.